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FAQs for Payments, Orders, Products, Returns & Shipping

Payments:

What types of payment are accepted?

How long do refunds take to process?

Orders:

How long is the processing time for my order before it is shipped?

How do I cancel my order?

I got the wrong item. How can I get my correct order?

Can I change the shipping address for my order?

How can I change the size for item(s) in my order?

I just made an order but I changed my mind and I'd like to cancel?

What does “Made to Order” mean?

Products:

What are the care instructions for my Satori Stylez apparel?

How can I leave a review on a product?

What is the material my item is made out of?

Where can I find a size chart?

Returns:

How do I return my product?

I received a defective or damaged product. What do I do?

I ordered the correct size but it's too small / large. Can I return it and exchange it to a different size?

I made an order 3 days ago and since it hasn't been shipped yet, I'd like to cancel it.

Shipping:

Do you ship to my Country?

How long will it take for my package to be delivered once shipped?

What's the estimated time of arrival on my order?

Duties and Taxes

How can I track my order?

I received the shipping notification but I still haven't received my order.

My order says “Unfulfilled”, what does that mean?

I received some items in my order. Where are the rest?

How do I report a missing or lost package?

I entered the wrong address information. Can I still correct it?

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